Privacy Policy
Effective October 24, 2026. This explains what information Burlingame CA Sewer Line collects when you visit this site or call, and what we do with it.
Who we are
Burlingame CA Sewer Line is a referral service that connects homeowners in Burlingame, California with independent local sewer professionals. This site is mostly informational, and its main purpose is to get you to the phone. We do not run accounts, logins or online forms.
Information we collect
When you call
Calls to the number on this site may be recorded for quality and routing. We receive the number you call from, the time and length of the call, and what you say, including your address, name and a description of the problem. We use it to send a local professional and to check that calls are handled well.
When you visit the site
This site does not use analytics, advertising or tracking cookies, and it does not run accounts or forms. Our hosting provider may keep standard server logs, such as your IP address, browser type and the pages requested, to keep the site running and secure.
How we use it
- To answer your call and dispatch a local professional
- To pass your name, address and the problem description to the professional who will visit
- To check quality and improve how calls are routed
- To keep the site running and secure
- To meet legal obligations and protect against misuse
Who we share it with
We share the details of your call with the independent professional who takes it, because they need them to help you. We may share information with service providers who help run the phone system and the site, and with authorities where the law requires it. We do not sell your personal information.
Call recording notice
Calls to the number on this site may be recorded for quality, training and routing. California law requires every person on a call to agree to recording, so we tell you at the start of each call that it may be recorded. By staying on the line after that notice you agree to the recording. If you do not want to be recorded, say so at the start of the call and we will explain your options, which may include ending the call.
How long we keep it
We keep call recordings and records for as long as we need them for the purposes above and to meet legal requirements, then we delete or anonymize them.
Your privacy requests
You can ask what information we hold about you, ask us to correct or delete it, or ask a question about this policy. To do so, call (555) 010-0100 and say you have a privacy request. We may need to confirm who you are before acting. California residents may have additional rights under state law, and we will respond in line with what the law requires.
California privacy rights
If you live in California, you may have the right to know what personal information we collect, use and disclose about you, to ask us to delete or correct it, and to opt out of the sale or sharing of your personal information. We do not sell personal information. We do not knowingly share it for cross-context behavioral advertising. You will not be treated differently for making a request.
The categories of personal information we collect are identifiers such as name, phone number and address, call recordings, and technical data such as IP address and pages requested. We collect them from you directly and from the devices you use, for the purposes listed above. To make a request, call (555) 010-0100 and say you have a privacy request. We will confirm your identity and respond within the time the law requires.
Children
This site is for adults responsible for a home. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it last changed. For how we are compensated and how the service works, see the disclosure and the terms.